10 Apr

Reactive Maintenance Co-ordinator (REF: RM0419)

Job Description

The role of the full time Reactive Maintenance Co-ordinator will be pivotal to Irwin M&E’s ongoing growth and success and the job role will include:

  • To provide first line telephone support for customers
  • To work as part of a Helpdesk team answering and logging calls onto database
  • Take responsibility for all Helpdesk Calls; assigning engineers and specialist contractors and follow through to job completion
  • Maintaining service levels/KPIs with customers
  • Liaising with other Helpdesk team members and communicating any problems to the Line Manager
  • To undertake daily administration tasks as required

Candidate Profile

  • Excellent verbal communication skills are required
  • Must be computer literate with a knowledge of MS Word, Excel and Access
  • Previous experience within a service desk environment is desirable
  • Ability to work under pressure and meet strict deadlines
  • Good attention to detail
  • Ability to demonstrate good team ethos

As part of the “Day-to-Day” nature of this demanding and exciting role it is of equal importance that the candidate:

  • Shows ability to manage and deal with multi tasking and heavy workloads, so prioritising is of importance
  • Be willing to attend training seminars and courses where required
  • Be aware of and work within Irwin M&E’s guidelines.

This is an exciting opportunity to be part of Irwin M&E’s continual growth. If you are ready to take your career to the next level and feel you have the ability to meet our criteria, then please send your CV with a covering letter supporting your application to

We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.

Closing date for applications is Friday 26th April 2019 at 4pm.

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