Helpdesk Admin (Ref: HDA1125)

Irwin M&E is driven by values based on loyalty, safety, innovation and success

Job Description

• Maintain accurate records by filing and updating data across internal systems and databases
• Assist with planning and scheduling documentation for internal teams and external contractors to support efficient workflows
• Monitor and update records related to ongoing tasks and service requests to help ensure compliance with performance targets and internal KPIs
• Support customer service reporting by logging feedback, tracking issues, and compiling data for review
• Contribute to process improvements by maintaining documentation, suggesting efficiencies, and helping to standardize procedures across the team
• Provide general administrative support to the management team, including preparing reports, handling documentation, and coordinating internal communications

Essential Skills & Experience

• Strong computer skills, particularly in Microsoft Office (Excel) and database systems such as CAFM
• High attention to detail and accuracy when working with data and documentation
• Ability to manage time effectively and work both independently and as part of a team
• Experience collaborating with team members to meet shared goals and ensure consistency in administrative processes

Desirable Skills & Experience

• Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocating and planning of responsive works
•  Previous practice in using CAFM software

The Company Offers

• Ongoing training and development opportunities
• Working alongside experts in their field
• Health cash plan including compensation for dentistry and optical well being
• Enhanced maternity and paternity leave
• Additional holiday increase with length of service
• Team building and activity days
• Monthly employee value-based recognition award – monetary gift
• Health, wellbeing and social calendar of events
• Long service awards
• Enhanced marriage leave
• Kingsbridge Membership Club

This is an exciting opportunity to be part of Irwin M&E’s continual growth. If you are ready to take your career to the next level and feel you have the ability to meet our criteria, then please send your CV to Irwin.jobs@irwinm-e.com

We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.

The closing date for applications is Friday 5th December 2025 at 5pm.

 

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