This website uses cookies to help deliver its services. By using this website, you agree to the use of cookies as outlined in our Privacy Policy.
| Position: | Service Coordinator | |
| Department: | Helpdesk | |
| Reporting to: | Helpdesk Manager | |
| Status of post | Full-Time Permanent | |
| Salary: | Remuneration Package will be competitive and in line with experience | |
| Location: | Portadown |
Irwin M&E is driven by values based on loyalty, safety, innovation and success
Job Description
- Acting as the first point of contact for clients, demonstrating professionalism and problem-solving skills in every interaction
- Logging, prioritising, and tracking service requests within CAFM systems to ensure complete visibility and accountability
- Planning and scheduling works for both in-house engineers and subcontractors, optimising resources to achieve maximum efficiency
- Monitoring the delivery of reactive and planned works, ensuring performance aligns with service level agreements (SLAs) and KPIs
- Proactively managing escalations, resolving issues, and ensuring a positive client experience
- Supporting continuous improvement by identifying process efficiencies and sharing best practice across the team
- Delivering high-quality administrative support to the management team, contributing to operational excellence
Essential Skills & Experience
- Advanced IT literacy, including strong MS Excel skills and confident use of CAFM systems
- Proven ability to manage a high-volume workload with accuracy and attention to detail
- Strong customer-facing skills with a professional, and solutions-focused manner
- Experience of working collaboratively in a fast-paced team environment, balancing competing priorities
- Ability to build trust and credibility with stakeholders at all levels
Desirable Skills & Experience
- Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocation and planning of reponsive works
- Previous practice in using CAFM software
The Company Offers
- Ongoing training and development opportunities
- Working alongside experts in their field
- Health cash plan including compensation for dentistry and optical well being
- Enhanced maternity and paternity leave
- Additional holiday increase with length of service
- Team building and activity days
- Monthly employee value-based recognition award – monetary gift
- Health, wellbeing and social calendar of events
- Long service awards
- Enhanced marriage leave
- Holiday sell back scheme
- Kingsbridge Membership Club
This is an exciting opportunity to be part of Irwin M&E’s continual growth. If you are ready to take your career to the next level and feel you have the ability to meet our criteria, then please send your CV to Irwin.jobs@irwinm-e.com
We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.
Closing date for applications is Friday 24th April 2026 at 4pm.
Apply for Job