Credit Controller (REF: CC1026)

Irwin M&E is driven by values based on loyalty, safety, innovation and success

Role

At Irwin we provide a full range of Mechanical, Electrical, and Energy and Renewables installation and maintenance services to clients, across both public and private sectors throughout the UK and Ireland. Due to growth, we have an exciting opportunity for an experienced credit controller to join our busy finance team based in Portadown. The successful candidate will play an important role within the finance team, taking responsibility for managing customer accounts, ensuring outstanding balances are collected efficiently and maintaining strong relationships with customers across the business.

Job Description:

The role of the Credit Controller will be varied and will include:

• Debt Collection: Chasing overdue invoices via telephone, email, and formal letters.
• Credit Risk Assessment: Evaluating new and existing customer credit limits and financial stability.
• Account Reconciliation: Reconciling ledgers, allocating incoming payments, and clearing unallocated cash.
• Dispute Resolution: Working with internal sales and billing teams to resolve invoice queries holding up payment.
• Managing Customer Accounts: Review balances, chase overdue amounts, ensure all allocations are complete, preparing and issuing customer statements.
• Reporting: Maintaining aged debt reports and forecasting cash collections for senior finance stakeholders.
• Legal Escalation: Issuing Letters Before Action (LBAs) or coordinating with external collection agencies / legal proceedings if accounts default.
• Supporting the Finance team with ongoing ad hoc finance and administrative tasks as required.

Essential Criteria

• Communication & Negotiation: Confident, firm, and polite telephone manner to handle difficult conversations without damaging client relationships.
• The ability to build effective relationships with customers and colleagues.
• IT & Systems Proficiency: Strong grasp of Microsoft Excel alongside accounting software /ERP systems (Experience using Microsoft BC is desired but not essential)
• Attention to Detail: High accuracy in recording transactions, updating logs, and handling complex reconciliations.
• Problem Solving Skills: resolve billing disputes or queries that are delaying payment.
• A proactive and professional approach.
• Full Driver’s license
• Experience using Microsoft BC is desired but not essential

The Company Offers

• Ongoing training and development opportunities
• Working alongside experts in their field
• Health cash plan including compensation for dentistry and optical well-being
• Enhanced maternity and paternity leave
• Additional holiday increase with length of service
• Team building and activity days
• Monthly employee value-based recognition award – monetary gift
• Health, wellbeing and social calendar of events
• Long service awards
• Enhanced marriage leave
• Holiday sell back scheme
• Kingsbridge Membership Club
• Sponsorship Bursarys for Communities and Clubs

This is an exciting opportunity to be part of Irwin M&E’s continual growth. If you are ready to take your career to the next level and feel you have the ability to meet our criteria, then please send your CV to Irwin.jobs@irwinm-e.com

We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.

Closing date for applications is Sunday 1st November  2026 at 4pm

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