Commercial Manager (REF CM0826)

Role Purpose

The Commercial Manager leads all commercial activities across Building, Mechanical, and Electrical maintenance operations. The role ensures contractual compliance, protects margin, strengthens client relationships, and drives commercial performance across planned, reactive, and project‑based maintenance works.

Key Responsibilities

• Commercial Leadership – Set and deliver commercial strategy for maintenance contracts, frameworks, and minor works.
• Contract Management – Manage NEC, JCT, and maintenance‑specific contracts including SLAs, KPIs, variations, and compensation events.
• Tendering & Pricing – Lead pricing for maintenance frameworks, term contracts, reactive call‑outs, and small works projects.
• Cost Control – Oversee cost forecasting, labour productivity, subcontractor spend, and material usage.
• Risk Management – Identify commercial risks across maintenance operations and implement mitigation strategies.
• Client Relationship Management – Maintain strong relationships with public‑sector clients (EA, Health Trusts, Councils) and private‑sector FM partners.
• Dispute Resolution – Manage early warnings, KPI disputes, SLA failures, and commercial negotiations.
• People Leadership & Development – Support the development of the commercial function, establishing clear roles, responsibilities and ways of working. As the function develops, provide leadership, coaching and development to relevant team members, helping to build commercial capability across the wider business.

Key Deliverables

• Accurate monthly reporting for maintenance contracts
• Margin protection and improvement actions
• Timely and compliant contract administration
• High‑quality tender submissions for maintenance frameworks
• Improved cashflow and reduced aged debt
• Strong client satisfaction
• Commercial discipline embedded across operations and QS teams

Skills & Competencies

• NEC/JCT Expertise – Strong understanding of maintenance‑specific clauses, KPIs, SLAs, and change control.
• Financial Acumen – Skilled in cost modelling, labour analysis, and maintenance contract forecasting.
• Negotiation – Ability to negotiate variations, KPI disputes, and subcontractor terms.
• Operational Awareness – Understanding of planned maintenance cycles, reactive workflows, and asset‑based service delivery.
• Communication – Clear, professional, client‑ready communication style.
• Leadership – Ability to influence operational teams and develop commercial capability.

Qualifications & Experience

• Degree in Quantity Surveying, Commercial Management, or related discipline
• 5 -10 years’ experience in Building/M&E maintenance or FM environments
• Proven track record managing commercial performance on term maintenance contracts
• Experience with public‑sector frameworks (EA, Health Trusts, Councils)
• Strong understanding of subcontractor management and supply‑chain procurement

The Company Offers

• Ongoing training and development opportunities with a personalised training plan to allow career development
• Working alongside experts in their field
• Health cash plan including compensation for dentistry and optical well being
• Additional holiday increase with length of service
• Enhanced Maternity and paternity
• Team building and activity days
• Monthly employee value-based recognition award – monetary gift
• Health, wellbeing and social calendar of events
• Long service awards
• Enhanced marriage leave
• Holiday sell back scheme
• Kingsbridge Membership Club

This is an exciting opportunity to be part of Irwin M&E’s continual growth. If you are ready to take your career to the next level and feel you have the ability to meet our criteria, then please send your CV with a covering letter supporting your application to irwin.jobs@irwinm-e.com

We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.

As per the AccessNI Code of Practice Irwin M&E has a policy on the Secure Handling, Use, Storage and Retention of Disclosure information, this policy can be viewed by following the link below

https://www.nidirect.gov.uk/publications/accessni-code-practice

Irwin M&E comply with AccessNI Code of Practice and a copy can be by following the link below https://www.nidirect.gov.uk/publications/accessni-code-practice

The closing date for applications is Friday 28th August 2026 at 4pm.

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